Know your client’s skincare needs

How to narrow down your clients’ skincare needs and help them get the skin they want. If you don’t know what skin concerns your clients have, just ask!

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What do they need?

If you don’t know what skin concerns your clients have because they just come in for their waxing or nails or you’re stuck in a routine of talking about your holidays or how much chocolate you ate over Easter then you need to start engaging your clients in conversation that is going to be profitable for you. As your clients’ skin and beauty expert you should be talking to them about what products they are using, how they are or aren’t working and how you can help them get results and the skin they want.

Have the answers

SkinBase IPL Advanced therapies have a number of different applications for skin issues if you are offering these treatments it is up to you to make sure the client is informed about what is available. Make sure you have the answers to their questions and if you come across an objection from a client, learn how to handle these for the future. Often an objection isn’t your client saying no, it is simply that they don’t yet have enough information to say yes. Don’t be afraid to ask again at a later date and provide your client with the information that they need in the mean time to make an informed decision. This could be a leaflet, consultation, a case study example from another client, or all of these things. Help your client say Yes!

Sign Up for your FREE SkinBase Microdermabrasion Trial

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Book a Trial of SkinBase™ Collagen Lift

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  • By completing this form you are agreeing to receive information from SkinBase™ by email.
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Hayami Cosmetics

Client Testimonial: “Jodie is extremely professional and knowledgeable throughout the IPL treatment sessions. She explains the process and what to expect so that you are put at ease from the first consultation. During my IPL sessions, Jodie marked up the areas and avoided any moles or damaged skin, then preps using the cooler handle before a light shot. The light shot itself really doesn’t hurt, it’s done in seconds. The fact the skin is cooled first makes this an easy process to tolerate. I genuinely didn’t feel in pain at all and Jodie applied a lovely aloe balm to soothe the skin straight away. If anything I felt my appointments were more of a therapy as I knew I would be hair free come my holiday. After each session I came away feeling the progress getting better and better and by week 5 there was hardly any hair growth. I didn’t feel the need to shave anymore. I felt more confident and there is much less maintenance at home now which means I have more time for other things. I would highly recommend IPL hair removal by SkinBase and with Jodie as she made me feel at ease from the moment I asked about it and the difference it makes is life changing for someone who wasn’t so confident in her skin. I can’t wait for Summer and my holiday. Thanks Jodie & SkinBase.”