Sensitive skin is not a medical diagnosis. It is a broad term commonly used to describe skin that is more reactive than usual or has a reduced tolerance to cosmetics, personal care products and external factors. Sensitive skin may sting, burn, itch or feel tight when exposed to those factors. It may also appear red, dry, flaky or bumpy, although symptoms and triggers vary from person to person.
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What Is the Difference Between Sensitive and Sensitised Skin?
The terms sensitive and sensitised skin are often used interchangeably, but they can describe different experiences.
- Sensitive skin generally refers to skin that is naturally more reactive and may require ongoing care. Genetics can play a role, but sensitivity may also be associated with dry skin, a weakened skin barrier or an underlying skin condition.
- Sensitised skin describes skin that has temporarily become reactive because of an external trigger. Possible causes include over-exfoliation, using too many active ingredients, harsh products, environmental exposure or changes to your routine.
Once the trigger has been identified and removed, sensitised skin may gradually become calmer. Naturally sensitive skin may need more consistent, long-term management.
What Are the Signs of Sensitive Skin?
Sensitive skin can present differently for everyone. Common signs include:
- Stinging or burning
- Itching
- Tightness
- Redness or discolouration
- Dryness and flaking
- Scaling or peeling
- Small bumps or a rash
- Increased reactivity after applying skincare
Symptoms can appear with or without visible changes to the skin. They may affect the face or other areas where the skin is thinner or regularly exposed to products.

What Can Trigger Sensitive Skin?
Sensitive skin may react to skincare ingredients, weather conditions, heat, friction or an underlying skin concern. Understanding your triggers can help you make more suitable choices for your routine.
Skincare Products
Fragrances, harsh cleansers, exfoliating acids and other active ingredients can irritate reactive skin. Applying several new products at once can also make it difficult to identify which one is causing the problem. If a product causes persistent stinging, burning, itching or visible irritation, stop using it. Skin does not always need to “get used to” a product, and continuing to use something irritating could make the reaction worse.
Over-Exfoliation
Exfoliation can help remove dead skin cells, but too much can disrupt the skin barrier. Using strong acids, scrubs or several exfoliating products together may leave the skin feeling dry, tight and increasingly reactive. Give your skin time to recover and avoid introducing multiple active ingredients at once.
Environmental Factors
Sunlight, heat, cold temperatures, low humidity and strong winds can all affect sensitive skin. Hot weather may increase sweating and leave the skin feeling itchy or uncomfortable. Cold weather and harsh winds can contribute to moisture loss, causing dryness, tightness and flaking. Daily sun protection and a consistent moisturising routine can help protect the skin from environmental exposure.
Dryness and a Weakened Skin Barrier
The skin barrier helps retain moisture while protecting the skin from external irritants. When this barrier becomes compromised, water can escape more easily and potential irritants can enter the skin. This can create a cycle of dryness and sensitivity. The skin may feel tight, rough or itchy and become more reactive to products it previously tolerated.
Skin Conditions
Sensitivity may sometimes be linked to a skin condition such as eczema, contact dermatitis or rosacea. These conditions can have similar symptoms but may require different approaches, so avoid trying to diagnose them yourself. If your symptoms are persistent, recurrent, widespread or severe, speak to your GP or dermatologist.
Sensitive Skin and Contact Dermatitis
Contact dermatitis is a type of eczema caused by contact with a particular substance. It can make the skin itchy, dry, cracked or blistered and may appear red on lighter skin or dark brown, purple or grey on darker skin. There are two main types: irritant contact dermatitis and allergic contact dermatitis.
What Is Irritant Contact Dermatitis?
Irritant contact dermatitis occurs when a substance directly damages or irritates the skin’s outer layer. It does not involve an allergic immune response.
Potential irritants include:
- Soaps and detergents
- Solvents and cleaning products
- Frequent contact with water
- Harsh skincare ingredients
- Heat, cold and friction
Symptoms usually appear in the area exposed to the irritant and can develop immediately or after repeated contact. The skin may feel sore, itchy or burning and appear dry, cracked or discoloured.

What Should You Do if a Product Irritates Your Skin?
Stop using the suspected product and keep your routine simple while your skin settles. Avoid exfoliation and other potentially irritating ingredients during this time. Do not repeatedly test a product that has caused a significant reaction. Seek professional advice if your symptoms do not improve or continue to return.
What Is Allergic Contact Dermatitis?
Allergic contact dermatitis happens when the immune system reacts to a substance that has touched the skin. Symptoms can include itching, swelling, blistering and a raised or inflamed rash. The reaction may not appear immediately and can develop hours or days after exposure. Common contact allergens include:
- Fragrances
- Preservatives in cosmetics
- Metals such as nickel
- Rubber chemicals
- Hair dyes
- Certain plants
Sensitive Skin and Eczema
Atopic eczema, also known as atopic dermatitis, is a condition that causes the skin to become dry, itchy, cracked and inflamed. It is associated with problems in the skin barrier and often runs in families. Eczema can affect people of all skin tones, although its visible colour can vary. It may look red on lighter skin and purple, grey, or dark brown on darker skin. Symptoms commonly appear in skin creases but can occur anywhere on the body. Some people experience occasional patches, while others have more widespread or recurring symptoms.
How to Care for Sensitive Skin
A simple, consistent routine can help reduce unnecessary stress on sensitive or sensitised skin.
1. Cleanse Gently
Choose a gentle cleanser and avoid washing with very hot water. Over-cleansing can remove oils that help support the skin barrier, leaving the complexion feeling dry and tight.
2. Keep Your Routine Simple
Using more products does not necessarily produce better results. Begin with the essentials: a gentle cleanser, moisturiser and daily SPF. Once your skin feels settled, you can introduce other products individually if required.
3. Introduce New Products Gradually
Follow the product’s directions and test it cautiously before applying it more widely. Introduce only one new product at a time, allowing you to monitor how your skin responds.
4. Support the Skin Barrier
Regular moisturising can help reduce water loss and support the skin’s protective barrier. Look for products designed to hydrate and soothe without overwhelming your routine.
5. Avoid Known Triggers
Pay attention to patterns in your skin. Weather, stress, fragrance, excessive exfoliation and certain ingredients may all contribute to sensitivity.
6. Wear SPF Every Day
Sun exposure can aggravate sensitive skin and contribute to long-term skin damage. Apply a broad-spectrum SPF daily and complement it with shade, protective clothing and other sensible sun-protection measures.

Building a Skincare Routine for Sensitive Skin
When caring for sensitive skin, less is often more. The SkinBase Essentials range makes it easy to create a simple routine around your skin’s needs. If you are unsure where to begin, introduce products gradually and speak to a SkinBase Therapist for personalised skincare advice.
Take Control of Sensitive Skin
Sensitive skin can feel unpredictable, but understanding your triggers and keeping your routine simple can make it easier to manage. Choose gentle products, introduce new ingredients gradually and focus on supporting your skin barrier with regular hydration and daily SPF. If your symptoms are persistent, painful or difficult to manage, seek advice from a healthcare professional. With the right care and consistency, you can help your skin feel calmer, stronger and more comfortable.


