How to engage with clients during lockdown 2.0 

For many of us in the UK we are in a new lockdown and while we can’t see our clients for now we can make sure to engage with them online. This goes for everyone and should be a habit you get into to add real value to your social channels.

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For many of us in the UK we are in a new lockdown and while we can’t see our clients for now we can make sure to engage with them online. This goes for everyone and should be a habit you get into to add real value to your social channels.

Post some live tutorials

Show your clients how to care for their skin, their nails, their feet, share your knowledge and engage them during lockdown. Video content is the best way as people tend to engage with this type on content for longer and it also gives prospective clients who might follow your page a chance to see you and learn a bit about you and the type of therapist you are.

Share your top tips

You can create simple visual posts using an app like Canva or again post a video, Facebook Live is great content and of course, the Facebook algorithms love it too so increase your reach with this type of content. If you are going to do it regularly, let clients know when you are going to be live so they can tune in and absorb your wisdom!

Share behind the scenes

Get on camera – Answer FAQS, explain how things work, show them what to expect. This is another opportunity to give potential clients a look around your business and get a feel for you. People buy people so the more personable you seem the more you will attract new clients to you. 

Create some treatment videos

Film your treatments so people can see how they work and what to expect. You can talk to your clients about the process, how it works and what skin concerns it can help with. This is a great way to generate interest in the treatment and you can talk to clients about how it can work for them. This might be difficult to do during lockdown with treatments unless you have a willing family member but it’s definitely something you can do with your retail products. Think of it like a virtual open evening for clients!

Rebecca Willshee Nail and Beauty Specialist

Testimonial: “JC was so low, suicidal at points. Sore, red, angry, his skin was awful, we had tried everything and doctors you name it. We reached out to Becky, who was wonderful. My son was quiet and withdrawn, lacked confidence and self esteem, and locked himself away from the world. Becky booked us in for a consultation to discuss different options of treatments and we decided the new hydro treatment would be the best option. We started the course and JC was nervous but Becky was great with him talking him through everything, step by step! As we went each time JC’s skin got better and better, but also the difference in him was huge, he was gaining confidence, shoulders back, head held high. We have watched his skin change from this red, aggressive, angry skin that was sore, acne was debilitating to him but now he is confident, holds his head up high and has even got his first job! We are so proud. When we met Becky I felt confident she would help us get his skin better and back on track but what has actually happened is skin looks amazing but to see our son gain confidence has been the biggest win! Teens often get pushed aside, put on string meds and told “it’s just your age” but this isn’t what they want to hear, but The SkinBase treatments Becky has done has changed his life! We cannot thank you enough Becky! JC is continuing with the treatments as it still gets the odd breakouts but the scarring is still improving week in week out. The hydro Facial is just amazing and we cannot recommend it enough and of course Becky and her passion for skin and helping people is wonderful!”