I’m absolutely thrilled with my SkinBase Collagen Lift machine. Since introducing it into my clinic, it has quickly become a popular treatment with my clients, and I’ve already sold 11 six-treatment courses in under a month.

The results have been fantastic, and I love seeing the difference it can make to my clients’ skin. The treatment has been a great addition to my clinic and fits perfectly alongside the other treatments I offer.

I also received excellent training and support from SkinBase, and I’ve found the team to be really helpful and supportive throughout.

I’m genuinely passionate about the Collagen Lift and would highly recommend SkinBase to any practitioner looking to introduce an effective, professional treatment into their clinic.

Super services ij Theraphy Clinic QA Academy from Canterbury!Microdermoabrasation &Hydrofacial& Colagen & Laser !

I just wanna say how amazing the collagen lift training was today! Thank you so much to Cathryn for doing the training, I’m obsessed with the treatment all ready! And it was lovely to meet the girls who was also doing the course. And also thank you to Sam in HQ from first ringing me to talk about collagen lift and all throughout it’s been an easy process from start to finish! Can’t wait to get going on clients ❤️

I have been working with skinbase for years and cannot recommend them enough!
I currently work with 2 of their machines, Microdermabrasion and Radio Frequency Collage Lift. They are both results driven treatments that deliver time and time again! So many happy clients over the years and investing with skinbase has been a business decision that I would make time and time again. Keep up the great work Skinbase 🤩

Rhona
ProTherapies
Glasgow

I have recently received my SkinBase machine and am currently enjoying the free trial period. So far, my experience has been excellent from the very beginning.

I completed my online training with Heidi, and she was absolutely amazing. I was quite stressed and nervous beforehand, but there was really no need to be. Heidi made me feel completely comfortable, explained everything clearly, answered all of my questions, and made the whole training experience enjoyable and easy to follow. Her support and encouragement gave me the confidence I needed to get started.

The customer service has also been outstanding. Whenever I have had questions or needed clarification, my emails have been answered very quickly, often on the same day. Most recently, I had a few things I was unsure about, and Tim kindly arranged a callback and took the time to answer all of my questions clearly and thoroughly. He was professional, patient, and extremely helpful.

I have also contacted the office on previous occasions, and the support has always been prompt, friendly, and reassuring. It’s great to know there is such a knowledgeable and supportive team available whenever help is needed.

The machine itself has been easy to use, and I am really enjoying working with it. Thank you to Heidi, Tim, and the rest of the SkinBase team for providing such fantastic training, customer service, and ongoing support. I would highly recommend SkinBase to anyone considering their treatments or equipment.

Fabulous quality products

I recently completed my training in Microdermabrasion and Collagen Lift with Heidi at Skinbase, and I honestly can’t recommend her (or Skinbase) highly enough.

Heidi was absolutely excellent — thorough, knowledgeable, fun, and incredibly supportive throughout the training. She explained everything clearly, took the time to make sure I felt confident, and created such a relaxed, enjoyable learning environment. She is a real credit to Skinbase and an incredible asset to the company.

The training itself is second to none — and I say that having unfortunately wasted thousands of pounds in the past on training that was very poor. This experience couldn’t have been more different. It was professional, well-structured, practical, and genuinely empowering.

I also want to say a huge thank you to Skinbase as a whole for giving my small business such an incredible start. Starting out isn’t easy, especially when equipment and consumables often feel completely out of reach unless you’re already well funded. Skinbase genuinely changed that for me. From day one, they gave me the opportunity to elevate my treatment offerings, without the pressure or fear that usually comes with start-up costs.

The PAYG facility, combined with the marketing support, ongoing guidance, and outstanding training, feels perfectly thought out. Most importantly, it really feels like Skinbase care about their practitioners — not just tying people into expensive equipment and products they can’t afford, but actually supporting them to grow.

Thank you, Heidi, and thank you Skinbase. It’s been an absolute pleasure to work with you, and I’m so grateful for the opportunity and support you’ve given my business.

I just want to share my amazing experience with Skinbase. I have been a Skinbase customer for as long as I remember! Firstly I had a pay as you go option, for many years. I then purchased a machine from them in 2021. Recently I had issues with my machine (Feb 2025) and needed to send my machine in for repair. Unfortunately there was an issue with DPD which delayed Skinbase receiving my machine.
During this time, I had consistent phone calls from a lady (sorry I can't remember her name!) who was updating me on this situation. She then sent out a temporary machine for our salon t use, to ensure we had no loss of business.
I can honestly say in my 10+ years of working with Skinbase, their customer service is OUTSTANDING! In this day, it's not often you deal with a company who are willing to go above and beyond in terms of customer service. I just wanted to say, it stands out! And we are forever grateful for your help and amazing service!
We have recently just launched the hydrofacial, so I wanted to add, what an amazing idea for people/salons already offering Microdermabrasion. It is a fab service that you can easily add on to your treatment menu with the same machine for a very low cost!
Thankyou so much!
Jo @ Ruby Jo's

I had my training today and it was a fantastic experience. My trainer has to be the nicest most patient person I have ever been taught by. She is a credit to this company and I'm really grateful to have learnt from her . Kirsty

I am writing this review regretfully but felt it necessary to share the awful experience I have had with Skinbase. I rented a machine from them for microdermabrasion, in which during the second lockdown, they said they would freeze the monthly payments for the machine, which I opted for. I provided them this request in writing, in which they completely ignored and instead continued to take the weekly payments.

When I approached them for a refund they said they are unable to refund due to pandemic, when they initially asked if I wanted to freeze the payments. We both are in same position being in beauty industry, so the pandemic really wasn't a valid reason to then retract my refund request.

When I began to liaise with the company and present them the evidence of me requesting the refund, the Owner became very rude, even though we were simply asking for what we were told we were allowed.

They then asked for the machine back, allowing us no future use, all because I had asked for the payment freeze I was entitled to.

We are not at all usually the company who would leave a fellow business a poor review but this has deeply affected us and opened our eyes as a business. It's such a shame.

Excellent all round service nothing is to much trouble would highly recommend them!

Great products. Excellent training, fab customer service. Nothing is too much trouble.

Fantastic company, we have got the Microdermabrasion and Ipl machines. Great aftercare, training and support

SkinBase are an excellent company! I’m a therapist of 30 plus years and there customer service is the best. Excellent support. SkinBase Microdermabrasion is the best treatment I’ve discovered in a very long time. My clients love it!

I love this treatment and the results clients see is brilliant. Fabulous customer service from everyone too. Love it and has certainly made a positive difference to my business.

One of the best companies ever. Customer service second to none. Love the Micro-dermabrasion treatments amazing results every time. Would highly recommend would give them 10 stars if I could😊

. The machine is wonderful and since I qualified, have had some excellent results. If yoU want make more customers in your salon skin base is the perfect company with excellent service thank you Amy .Sarah. Richard. Thanks again

This company could not possibly do more for you. Nothing is too much trouble, super friendly staff and very welcoming.

This is where I got trained in microdermabrasion. The training is second to none. I was in a small group, spent the day studying facials and techniques. The machine is wonderful and since I qualified, have had some excellent results. If you want to add this treatment to your salon, I recommend Skinbase.

Fantastic team and a great business. Recently busted to photograph inside for 360° tour and was very impressed. Very professional and friendly.

Excellent family company. Great after care. Totally support their clients.would recommend to any salon owner.